1. GENERAL INFORMATION
In compliance with article 10 of Law 34/2002, of July 11, on services of the Information Society and Electronic Commerce (LSSICE), the following is the identification data of the company:
The website www.audar.com is owned by ENRIC TORRES JOIER S.L, a company with CIF B61556395 and registered office at Avenida República Argentina 238 in Barcelona, registered in the Mercantile Registry of Barcelona.
Contact phone: 934 183 996; Contact email: info@audar.com.
The purpose of the company is the wholesale and retail trade of articles of jewelry, watchmaking, silverware and costume jewelry, online, or by any other means.
2. DESCRIPTION OF PRODUCTS
The detailed description of the products displayed on the website www.audar.com is made from information and images of ENRIC TORRES (of which the company reserves all rights of use) and / or information and images supplied. by suppliers.
ENRIC TORRES has authorization for the use of trade names or registered trademarks contained on the website.
The company is not responsible for possible errors in the information or characteristics of the published products.
3. AVAILABILITY OF PRODUCTS
The availability of products on the website is updated based on stock. All product orders are subject to availability.
However, in addition to working with stocks, ENRIC TORRES also works on request. Delivery time can vary between 1 to 4 weeks. ENRIC TORRES will always indicate when a product is on request and will contact the customer to notify them.
4. PRICE
The prices of the products presented on www.audar.com include VAT (percentage according to current legislation applicable at all times) if not indicated otherwise.
Prices do not include shipping costs unless otherwise indicated.
ENRIC TORRES is not responsible for possible errors in price rates in published articles. In the event of an error in the final price of any of the items exhibited, ENRIC TORRES undertakes to inform users as soon as possible of the new sale price, offering affected customers the possibility of reconfirming the order. , or the possibility of giving up the purchase on your part.
If it is not possible to contact the user, the order will be considered canceled and the amount of the erroneous price paid will be refunded. ENRIC TORRES will not be obliged to supply the buyer with any product at the wrong lower price even if the order is confirmed.
The prices of the articles published on the web are subject to variation but except as stated above in case of error, possible changes will not affect the orders for which an Order Confirmation email has been sent.
5. ADMISSIBILITY FOR MAKING PURCHASES
The user declares and guarantees to act in good faith by using this website only to make legally valid queries or orders and not to purchase products through www.audar.com for the purpose of reselling or parallel distribution that reports a commercial benefit.
If it could be considered that a false or fraudulent order has been made, ENRIC TORRES reserves the right to cancel it, paying the customer the payment he has made without any penalty to ENRIC TORRES.
By using this page, the user agrees to provide the information they request in a truthful and exact way, consenting that ENRIC TORRES can make use of said information to contact users if necessary. If the user does not provide all the information, the order cannot be processed.
By placing an order through the website, the user declares to be of legal age and have legal capacity to enter into contracts.
6. METHODS OF PAYMENT
ENRIC TORRES offers users a secure electronic payment gateway for credit and debit cards (Visa, Mastercard, Visa Electron and similar cards) offered by the bank Banc Sabadell.
By authorizing payment, the user is confirming that the credit or debit card is their property. Credit cards will be subject to checks and authorizations by the issuing entity, so if said entity does not authorize payment, ENRIC TORRES will not be responsible for non-delivery or delay in delivery, not being formalized the purchase.
ENRIC TORRES agrees not to store, under any circumstances, sensitive information such as card numbers or authentication codes.
The possibility of payment through bank transfer or deposit is also offered under special conditions. In this case, ENRIC TORRES reserves the right to delay the shipment of the purchase until it has the necessary payment guarantees.
The user agrees to make the full payment of the products purchased in the time established by the company.
Cardholders are advised that they are responsible for transactions The website has SSL and the data is entered on a secure page.
6.1 Formalization of the Order
Accepted the Terms of Use and the purchase confirmation, the client will receive an Order Confirmation email with the details of the operation.
7. SHIPPING AND RETURN POLICY
Shipments will be made through a courier service chosen by ENRIC TORRES and delivery times will depend on the availability of the products that make up the shipment.
7.1 Method and delivery times
Once the purchase is confirmed, the delivery time will not exceed 15 business days, for all products in stock, the usual delivery time being less than 48-72h for shipments within the national territory from Monday to Friday. In international shipments the delivery time from which the product is shipped can vary between 5 to 15 business days.
The delay of the order will empower the client to cancel the order with return of the amounts paid but in no case will it imply any compensation.
If after 5 business days from the Order Confirmation the client has not agreed on a delivery date with the transport company, the client must contact ENRIC TORRES. If the client does not contact ENRIC TORRES, the transport company will proceed to return the shipment to its origin, being the client who must assume the management costs associated with the shipment and return.
7.1.1 Geographical scope
In the case of not being able to guarantee the safe shipment of the products, ENRIC TORRES reserves the right to restrict the geographical scope of distribution.
7.1.2 Store pickup
If the client wishes, they can pick up their order directly and free of charge at the ENRIC TORRES physical store: Avenida República Argentina 238, 08023 Barcelona, Spain
To access the store collection service, the client must indicate it in the purchase process and must comply with the delivery times indicated by email.
7.2 Store collection conditions:
The customer must go to the point of sale and identify himself with the original valid ID or passport and show the purchase receipt.
If the client wants the products to be withdrawn by a third party, they must notify it by email together with a signed authorization containing the complete data of the client and the person they wish to authorize (Name, surname, ID or Passport number).
7.3 Diligence in delivery
The client agrees to check the good condition of the shipment at the time of delivery to the carrier and must reflect any anomaly that it detects on the delivery note (Breakage of security labels, external shocks, humidity, etc.), which may reach refuse delivery.
The client must inform ENRIC TORRES of any incident in the delivery via email: info@audar.com
It will be understood that the delivery has taken place or that the order has been delivered the moment the user (or a third party on his behalf) acquires material possession of the product, which will be evidenced by signing the receipt of the order at the delivery address agreed if it is not “Store Pickup”.
7.4 Right of dissent
The customer acting as a consumer and user has the right to return the order within a period of less than 14 calendar days from its delivery.
To make a return, the customer must contact ENRIC TORRES and follow the instructions communicated to him. In no case will returns that do not comply with the procedure and channels set by the company be accepted.
The user will not have the right to withdraw from special or personalized orders.
Shipping and return costs will not be refunded.
Returns will not be accepted for products that have been tampered with, used or have had their security seals removed.
It is essential that the products to be returned keep the original packaging (Box, documentation, accessories ...).
Products made to measure and / or personalized will not be returned.
Once ENRIC TORRES notifies that the returned products meet the requirements of authenticity and required status, the refund of the payment will be made by the same method in which the purchase was made and in a period of less than 15 business days.
7.5 Customs declaration and international taxes and fees
All international shipments, as well as shipments to the Canary Islands, Ceuta and Melilla will be accompanied by an import / export declaration before the customs authorities. This document reflects the total amount of the order.
The Client must pay the international taxes or fees that the products charge in the collection territory.
8. WARRANTY
In accordance with the provisions of Law 23/2003 of July 10, Guarantees in the Sale of Consumer Goods, the manufacturer or brand of the purchased product must respond to the customer for any lack of conformity for manufacturing defects existing at the time of delivery and manifests itself for the next 2 years.
The deadline that the client has to notify any incident caused by manufacturing defects is 2 months from the moment it becomes aware of it.
If the manufacturer brand of the purchased product checks and corroborates the existence of a manufacturing defect, it will proceed to repair or replace the item. Always at the customer's choice, when technically possible and notified within the established deadlines.
Cases that will not be accepted as manufacturing defects:
- General damages caused by improper or abnormal use of the product
- Bumps and scratches caused by normal use of the product
- Detachment or breakage of gems or other applied elements.
- Stains or changes of shine in metals, gems or other elements caused by external chemical agents.
- Allergies.
Specific cases for watch products that are excluded from the guarantee:
- Battery or battery life.
- Wear from normal use.
- Damage caused by improper use of the product or by its lack of maintenance.
Any guarantee will be void if the product is handled by personnel not authorized for this purpose by the manufacturer.
Any other claim is excluded except for the buyer's rights vis-à-vis the manufacturer in accordance with current legislation.
9. DATA PRIVACY POLICY
In accordance with the provisions of the Personal Data Protection Law ("LOPD") - Organic Law 15/1999, of December 13 - it is reported that the personal data that the user must provide during the registration process and purchase through audar.com will be incorporated into the files owned by ENRIC TORRES JOIER SL with the following purpose:
- Enable the provision of services requested by the user.
- Keep you informed of the products and services offered by ENRIC TORRES through electronic and / or physical media.
All the data requested through the website is necessary for the optimal provision of the services requested by the user. ENRIC TORRES does not guarantee the correct provision of services if all the information requested in the registration and purchase process is not provided (including those marked as optional).
Without prejudice to the purposes indicated in each case, the requested personal data will be kept and managed with due confidentiality, applying the computer security measures established in the applicable legislation to prevent access or improper use of your data, its tampering, deterioration or loss.
Users can exercise their rights of access, rectification and cancellation of personal data collected on the website by directing their request through the email info@audar.com.
10. MODIFICATION OF THE PURCHASE CONDITIONS
ENRIC TORRES reserves the right to modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published.
11. APPLICABLE LEGISLATION
The use and purchase contracts through www.audar.com are governed by Spanish law.
Any controversy arising from these purchase conditions will be submitted to the jurisdiction of the Spanish courts and tribunals.